FAQs¶

No. DataSeer runs in a web browser with no installation necessary.

You must use Google Chrome, preferably the latest version.

Yes. The DataSeer Customer Success team provides all new users with DataSeer training. This includes personalized coaching sessions on how to use DataSeer to process your diagrams more efficiently.

DataSeer can extract data from PDF files.

DataSeer can extract data from piping and instrumentation diagrams (P&IDs), isometric drawings, and one-line diagrams.

You can upload up to 100 pages of diagrams per project. The combined file size of these diagrams must be no more than 100 MB. Depending on the resources available on your local device and/or browser, you may need to split up large files and upload them separately.

Yes. The Auto-Label feature can extract common symbols from diagrams automatically. Refer to the Extracting Symbols article for details.

Yes. The Table Extraction feature can extract data from tables on diagrams. Refer to the Extracting Tables article for details.

Yes. DataSeer has a powerful Text Search feature that lets you find text that would be undiscoverable in other applications. Refer to the Extracting Text article for details.

No. You can extract as much or as little as you need, based on your needs.

Yes. Once you extract data from the diagrams in a project, you can export that data into CSV files. This gives you the ability to incorporate the data into project documents or use it to create new diagrams.

DataSeer is ISO 27001-certified. This is the highest possible level of cloud security and involves formal auditing and certification by independent resources. This certification requires that information security is under explicit management control and mandates specific requirements. So you can be safe in the knowledge that DataSeer protects all of your customer data and intellectual property.

DataSeer authenticates each user at login with centralized validation to all information assets against configurable user and system permissions.

Yes. The Project Collaboration feature lets you share projects with other licensed DataSeer users in your organization.

DataSeer stores two types of data for diagrams:

• Structured metadata
• Document images

Both of which are stored within DataSeer's cloud environment for the life of the project. Stored data and project information can be permanently deleted by the project owner at any time. Access to the stored data is controlled by the project owner within DataSeer, and data access is validated through authentication at each transaction.

DataSeer uses a concurrent licensing model. This limits DataSeer usage to a maximum number of users at a particular time. So depending on your licensing level, 2, 5, 10, or 25 users can use the app at the same time.

The great thing about this licensing model is that you can have an unlimited number of total users. So people are free to use DataSeer whenever they need and licenses don't get tied to specific users.

Yes, the DataSeer Customer Support team is available 24/7 to solve your issues and answer questions. Submit a support ticket and our team will get right on it.

Absolutely, the DataSeer team is always looking for ways to make DataSeer even better and that starts with you, the users! Submit a feedback ticket to tell us about all about your experience and the features you would like us to add.

Yes, the DataSeer Status site displays details for all updates and maintenance windows. You can also see the current operational status of DataSeer.